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Full Day Child Protection & Introduction to Child Safe Organisations Training
About PCA’s FULL DAY CHILD PROTECTION & INTRODUCTION TO CHILD SAFE ORGANISATIONS TRAINING
“The work of [The Royal] Commission [into Institutional Responses to Child Sexual Abuse] has emphasised that members of the public, children and young people, parents, carers, families and communities should be confident that organisations working with children provide safe environments where children’s rights, needs and interests are met” - National Principles for Child Safe Organisations, p. 3. 2018.
More and more, parents, communities and Governments are setting the standard that is not acceptable for an organisation to just respond (even ‘respond well’) to allegations of child abuse and neglect - regardless of who the alleged perpetrator is. Instead the focus is on prevention. The focus is on what systems, practices, and safeguards the organisation has in place to prevent children and young people from experiencing harm in the first place. In some states and territories, laws are being changed to require organisations to demonstrate that they have appropriate prevention and response strategies in place to protect children and young people rather than onus being on a complainant to prove that they didn’t.
Do your staff and volunteers know how to recognise early warning signs that children and young people may be at risk of significant harm in their own homes? Would they know what to do if they did? Would they recognise if a co-worker was grooming children at work? Would your staff and volunteers have the confidence to report that they suspected a colleague was causing harm to children? Do your staff and volunteers understand that the way they work, the rules they ignore, and the environments they work within can all contribute to either increasing or decreasing the risk of harm to children and young people?
If these questions are difficult to answer, or if the answers concern you then PCA’s Full Day Child Protection & Introduction to Child Safe Organisations Training is going to help you sleep at night.
This training, as the name suggests, is a full day, combined, version of PCA’s 2 Hour Child Protection Training and 2 Hour Introduction to Child Safe Organisations Training. Your staff and volunteers will be exposed to all of the learning concepts, principles, skills, and resources of both of PCA’s flagship training packages in a single day. This full day session first focuses on protecting children from harm and then uses this foundation to launch in to the introduction to child safe organisations which allows for a much richer learning experience.
In the first session, your people will learn about:
Prevention, including tools and strategies to prevent abuse and neglect
Recognising early warning signs and indicators of abuse and neglect
The types of abuse and neglect
Mandatory reporting and who is a mandatory reporter
Responding to disclosure or suspicions of abuse and neglect
Grooming and preventing grooming, and
Reportable conduct (if applicable to your jurisdiction)
In the second session, your people will apply their new knowledge to:
Defining a Child Safe Organisation
Road to the National Principles for Child Safe Organisations
Developing and maintaining a child-safe culture
Including children and young people in decision making
Making environments child-safe and child-friendly
The investment figure below is for PCA’s standard full day training package. It is highly recommended that organisations opt for our ‘full day plus’ session which includes additional sections on:
Your organisations policies and procedures for responding to abuse and neglect
Your organisations Child-Safe Framework
Have your team coached in exactly what you already expect them to do, by a professional, in a professional way, as part of their professional development.
This package can be upgraded and personalised for an additional investment of $280+GST.
Unlike our other sessions, for our Full Day Child Protection & Introduction to Child Safe Organisations training or our Full Day Plus session, PCA can arrange for the session to be delivered in a wonderfully appointed, fully renovated heritage building in Brisbane’s Bayside with ocean and island views. This can be structured as a venue-only arrangement, or a fully catered event where your staff and volunteers just need to bring themselves, a pen and some paper and everything else will be taken care of. If you would like PCA to arrange this venue, please advise in the comments section of the booking request form (link below).
What does PCA provide for training?
A trainer will come to you at your workplace or a venue supplied by you (flat rate travel will apply if outside Brisbane)
All equipment needed for training OR can use your equipment if available
Relevant handouts and learning materials
Certificates of Attendance for all participants that attend the full training (supplied by email post training)
Allowance for up to 25 participants (additional participants can be accommodated in some circumstances)
Unfortunately, due to the nature of the content, children are not permitted to attend the training with their parents/care givers
What does the upgrade and personalisation include?
Review of your organisation’s policies and procedures for inclusion in training
In-depth phone discussion with your PCA trainer to ensure personalisation changes meet your needs
Inclusion of your organisational processes in PCA’s professional slide deck
Professional training is personalised to reference your policy documents in protecting children
Professional training is personalised to reference your policy documents in creating a child safe environment
What must be provided for PCA to deliver training?
An appropriate venue with access to electricity, a flat wall to project on, and sufficient space for your staff to sit
Access to water and toilets for your and our staff
Staff must be advised about lunch arrangements or instructions by the organisation
Access to venue 30 minutes before training is booked to commence and 30 minutes after training completion.
If these things are not able to be arranged, you may want to consider using PCA’s venue in Brisbane’s Bayside.
(‘flat rate travel’ and/or upgraded training quoted separately)
3hr or Full Day Child Safe Strategic Planning for Boards & Executives
About PCA’s 3hr or full day CHILD SAFE STRATEGIC PLANNING FOR BOARDS & EXECUTIVES
Often the first step in an organisation’s child safe journey, is the realisation from the Board or the Executive Team that they need to learn more about being child safe and just how much risk they are carrying with their current approach to preventing abuse and neglect. In many states and territories around Australia, this risk has been both heightened, and been made to be held personally by individuals within organisations as a result of changes to Civil Liability legislation and the introduction of ‘failure to protect’ offences into Criminal Codes and Acts.
PCA has developed two interactive Strategic Sessions to be delivered for Boards and Executives depending on where you are in your child safe journey. Both of these sessions can be delivered as standalone 3hour seminars, or either session can be paired with an interactive workshop for a full day bootcamp. these session provide your Board and Executives with the foundation knowledge on creating child-safe environments or for more advanced organisations, provide practical guidance to successfully embed child-safe practice for the long term.
The ‘Introduction to Child Safe Organisations for Boards and Executives’ is similar to our main package, but covers some topics in less detail in order to focus more on the leadership requirements and responsibilities. Learning outcomes of this session are:
Defining a Child Safe Organisation
Road to the National Principles for Child Safe Organisations
Responsibilities and obligations of leaders
Developing and maintaining a child-safe culture
Including children and young people in decision making
Making environments child-safe and child-friendly
The ‘Embedding into Practice the National Principles for Child Safe Organisations’ is for organisations that have already undertaken some learning or project work in understanding child safe organisations. Instead, the focus on this point is on how to embed a child safe culture into your organisation for long term success as a child safe organisation. Learning outcomes of the session are:
Understanding the National Principles
The value of culture in embedding the National Principles
How to develop a multi-year Safeguarding Framework
Embedding the National Principles through a culture that values the wellbeing of children
The optional add-on workshop component is an interactive, engaging strategy development session which is tailored to meet your organisation where it currently is on your child-safe journey. Your Board and Executives will:
Determine your child-safe goals and values, and
Begin to design your implementation plan and road map to becoming a CSO
What does PCA provide for training?
A trainer will come to you at your workplace or a venue supplied by you (flat rate travel will apply if outside Brisbane)
All equipment needed for training OR can use your equipment if available
Relevant handouts and learning materials
Certificates of Attendance for all participants that attend the full training (supplied by email post training)
Allowance for up to 25 participants (additional participants can be accommodated in some circumstances)
Unfortunately, due to the nature of the content, children are not permitted to attend the training with their parents/care givers
What does the upgrade and personalisation include?
For an additional fee, these sessions can be migrated to your organisation’s slide deck template. Simply contact PCA to request this addition to be added to your quote
Your slide deck template must be provided no less than two weeks’ before presentation date.
What must be provided for PCA to deliver training?
An appropriate venue with access to electricity, a flat wall to project on, and sufficient space for your staff to sit
Access to water and toilets for your and our staff
Access to venue 30 minutes before training is booked to commence and 30 minutes after training completion.
(‘flat rate travel’ and/or upgraded training quoted separately)
2 Hour Child Protection Training
About PCA’s 2 Hour Child Protection Training
Organisations which provide services to children and young people often have legislated requirements to provide “regular” or even specifically “annual” training to their staff on protecting children from abuse and neglect, reporting suspicions of harm and reporting disclosures of harm. In some jurisdiction, some or all staff are regarded as “mandatory reporters” and face criminal penalty if they fail to report their suspicions to the relevant statutory authority. Increasingly, the expectation of the frequency and quality of this type of training has become a point of contention. Quality and compliance officers for various departments of state and territory governments are expecting staff to undergo training more frequently and for that training to be of higher quality.
PCA provides a no-nonsense intensive 2 hour session which covers all topics required to meet recommended or required guidelines in all jurisdictions in Australia.
Participants that attend the 2 hour Child Protection Training will be exposed to:
Prevention, including tools and strategies to prevent abuse and neglect
Recognising early warning signs and indicators of abuse and neglect
The types of abuse and neglect
Mandatory reporting and who is a mandatory reporter
Responding to disclosure or suspicions of abuse and neglect
Grooming and preventing grooming
Reportable conduct (if applicable to your jurisdiction), and
A brief introduction to Child Safe Organisations
The investment figure below is for PCA’s standard training package. It is highly recommended that organisations opt for our 2.5 hour session which includes additional sections on:
Your organisations policies and procedures for responding to abuse and neglect.
Have your team coached in exactly what you already expect them to do, by a professional, in a professional way, as part of their professional development.
This package can be upgraded and personalised for an additional investment of $199+GST.
What does PCA provide for training?
A trainer will come to you at your workplace or a venue supplied by you (flat rate travel will apply if outside Brisbane)
All equipment needed for training OR can use your equipment if available
Relevant handouts and learning materials
Certificates of Attendance for all participants that attend the full training (supplied by email post training)
Allowance for up to 25 participants (additional participants can be accommodated in some circumstances)
Unfortunately, due to the nature of the content, children are not permitted to attend the training with their parents/care givers
What does the upgrade and personalisation include?
Review of your organisation’s policies and procedures for inclusion in training
In-depth phone discussion with your PCA trainer to ensure personalisation changes meet your needs
Inclusion of your organisational processes in PCA’s professional slide deck
Professional training is personalised to reference your policy documents in protecting children
What must be provided for PCA to deliver training?
An appropriate venue with access to electricity, a flat wall to project on, and sufficient space for your staff to sit
Access to water and toilets for your and our staff
Access to venue 30 minutes before training is booked to commence and 30 minutes after training completion.
(‘flat rate travel’ and/or upgraded training quoted separately)
National Principles for Child Safe Organisations
5. People working with children and young people are suitable and supported to reflect child safety and wellbeing values in practice
5.3 All staff and volunteers receive an appropriate induction and are aware of their responsibilities to children and young people, including record keeping, information sharing and reporting obligations
7. Staff and Volunteers are equipped with the knowledge, skills and awareness to keep children and young people safe through ongoing education and training
7.1 Staff and volunteers are trained and supported effectively to implement the organisation’s child safety and wellbeing policy
7.2 Staff and volunteers receive training and information to recognise indicators of harm caused by other children and young people
Education and Care Services National Regulations
Section 84 Awareness of child protection law
The approved provider of an education and care service must ensure that nominated supervisors and staff members at the service who work with children are advised of -
(a) the existence and application of the current child protection law; and
(b) any obligation that they have under that law
Penalty: $1,000
QLD - Working with CHildren (Risk Management and Screening) Regulation 2011
S3 Matters to be included in risk management strategies- Act, ss171(1)(b) and 172(b)
The Child and Youth Risk Management Strategy, which is a legal requirement to have and review annually must contain, amongst other things:
- Procedures which relate to training provided for people engaged by the employer to work with children on how to protect children from harm, and
- strategies for communicating and supporting training materials for people working with children to be able to identify risks of harm, respond to disclosures and suspicions of harm to children
NSW - Child Safe Standards
7. Staff and Volunteers are equipped with the knowledge, skills and awareness to keep children safe through continual education and training
”This standard is premised on all staff and volunteers receiving comprehensive and regular training, including induction on the institution’s child safe strategies and practices, as well as broader training on child protection.”
Vic. - Child Safe Standards
Standard 5: Processes for Responding to and Reporting Suspected Child Abuse
Organisations have a responsibility to promote and provide an environment in which children, staff and volunteers are encouraged to speak up when they are uncomfortable or concerned
This includes making people within the organisation aware of their duty of care and legal responsibilities
Standard 6: Strategies to identify and reduce or remove risks of child abuse
Organisations have a responsibility to develop a clear understanding of potential risks to children in an organisation’s setting and consider what could go wrong and implement strategies to reduce or remove the identified risks
WA - Child Safe Organisations Guidelines
Managing staff and volunteers
Policies and practices related to managing staff and volunteers will include:
- ongoing education of staff and volunteers in child abuse awareness, child abuse prevention and safe practices
- opportunities to share workplace observations and problems, and to safely explore views about child safety issues with a designated staff person or trusted person
Education and Development
Child safe and friendly organisations will provide or source externally:
- education for staff and volunteers about the dynamics and indicators of child abuse
- education for staff and volunteers about child development, including child sexual development
- training opportunities that include safely exploring opinions and values and dealing with staff and volunteer feelings about child abuse
(‘flat rate travel’ and/or upgraded training quoted separately)
2 Hour Introduction to Child Safe Organisations
About PCA’s 2 Hour Introduction to child safe organisations
“The work of [The Royal] Commission [into Institutional Responses to Child Sexual Abuse] has emphasised that members of the public, children and young people, parents, carers, families and communities should be confident that organisations working with children provide safe environments where children’s rights, needs and interests are met” - National Principles for Child Safe Organisations, p. 3. 2018.
To support this, the Australian Human Rights Commission has developed that National Principles for Child Safe Organisations, which is an evolution of the Child Safe Standards which were developed by the Royal Commission. In February 2019, the National Principles were endorsed by the Council of Australian Governments (COAG).
The National Principles provide a framework for all organisations that deliver services to or work with children and young people, or employ children and young people to implement a child-safe culture to secure the safety and wellbeing of all children, in all sectors, in Australia.
For your organisation to be able to develop child-safe environments and a child-safe culture, your staff and volunteers must have a clear understanding of what a child safe organisation is and what the National Principles are.
PCA provides a practical and straight forward, but intensive, 2 hour session which provides an introduction to Child Safe Organisations.
Participants that attend the 2 hour Introduction to Child Safe Organisations Training will be exposed to:
Defining a Child Safe Organisation
Road to the National Principles for Child Safe Organisations
Developing and maintaining a child-safe culture
Including children and young people in decision making
Making environments child-safe and child-friendly
This session will expose your staff and volunteers to the core concepts and principles that they must understand for your organisation to successfully become a Child Safe Organisation.
What does PCA provide for training?
A trainer will come to you at your workplace or a venue supplied by you (flat rate travel will apply if outside Brisbane)
All equipment needed for training OR can use your equipment if available
Relevant handouts and learning materials
Certificates of Attendance for all participants that attend the full training (supplied by email post training)
Allowance for up to 25 participants (additional participants can be accommodated in some circumstances)
Unfortunately, due to the nature of the content, children are not permitted to attend the training with their parents/care givers
What must be provided for PCA to deliver training?
An appropriate venue with access to electricity, a flat wall to project on, and sufficient space for your staff to sit
Access to water and toilets for your and our staff
Access to venue 30 minutes before training is booked to commence and 30 minutes after training completion.
(‘flat rate travel’ and/or upgraded training quoted separately)
National Principles for Child Safe Organisations
In February 2019, “the Council of Australian Governments (COAG) endorsed the National Principles for Child Safe Organisations (the National Principles). Drawn from the work of the Royal Commission, Australia’s Children’s Commissioners and Guardians and the 2005 National Framework for Creating Safe Environments for Children, the National Principles are underpinned by a child-rights approach to build capacity and to deliver child safety and wellbeing in organisations, families and communities.”
“The National Principles collectively show that a child safe organisation is one that creates a culture, adopts strategies and takes action to promote child wellbeing and prevent harm to children and young people.”
QLD - Working with CHildren (Risk Management and Screening) Act 2000 and Regulation 2011
“The Working with Children (Risk Management and Screening) Act 2000 (the Act) and the Working with Children (Risk Management and Screening) Regulation 2011 require regulated organisations to develop and implement a child and youth risk management strategy which aims to keep children and young people safe.
To comply with the legislative framework, a child and youth risk management strategy must include eight minimum requirements.
Included in these requirements:
address an organisation’s commitment to creating a safe and supportive service environment
strengthen an organisation’s capability to provide such an environment
assist an organisation to manage any particular concerns with respect to the safety and wellbeing of children and young people who are involved with the organisation, and
promote the consistency of an organisation’s approach to risk management, both within the organisation and with respect to compliance with the requirements under the Act.”
NSW - Making Organisations safer for children: Regulation of child safe standards in NSW - Consultation report
“The proposed regulatory model would require certain types of organisations to implement child safe practices guided by the child safe standards. The intention is to drive cultural change to enhance child safety.”
“Regulated organisations would be required to implement child safe practice, guided by child safe standards…A regulated entity would be an organisation where at least one person in the organisation is required to hold or holds a Working With Children Check in New South Wales.”
ACT - Human Rights Commission
“Protecting children and young people and promoting their rights and safety is everyone’s business. It is a national priority that requires a national solution. Everyone – all levels of governments, private and non-for profit organisations, communities, families and individuals – has a role to play to better safeguard children and young people in organisations, and in the broader community. Child-related organisations must have children and young people’s safety and their rights at the foundation of their organisation’s operation and purpose.”
Vic. - Child Safe Standards
“All organisations working with children must take steps to prevent abuse. They cannot assume that child abuse does not, and cannot, happen within their organisation. The standards are a result of recommendations of the Betrayal of Trust inquiry and evidence of what works to prevent child abuse.”
“Victorian organisations that provide services or facilities for children are required by law to implement Child Safe Standards to protect children from harm. Organisations and businesses that employ children to provide goods or services, whether paid or unpaid, must also implement the standards.”
WA - Child Safe Organisations Guidelines
“In WA there is currently no legislation or compulsory standards requiring all organisations providing services and activities for children to attend to child safety. There is just the imperative to protect children and young people. Children have the right to be safe from harm, everywhere. I encourage you as a leader, worker, volunteer, parent, board member or community member to […] consider how you will contribute to the cultural change process in the organisations that you are part of, and take action to advocate for and implement the domains and practices of child safe organisations.” - Colin Pettit Commissioner for Children and Young People WA
Tas. - Strengthening Child Safe Organisations
“Organisations have an obligation to ensure that their policies, procedures and especially their culture, promote children’s rights and wellbeing and protect them from all forms of abuse.
Development of an effective child safety framework and plan for an organisation is a collaborative effort. The child safe approach will only be fully effective if children and young people are aware of it, feel some ownership of it and have the opportunity to express their views on how it will work.” - Mark Morrissey Commissioner for Children Tas.
SA - Children and Young People (Safety) Act 2017
Organisations must provide child safe environments if they are a state authority or if the organisation provides services wholly or partly for children (under 18 years old) in one or more of the categories listed by the South Australian Government. “To meet the obligations under the Children and Young People (Safety) Act 2017 and the Children's Protection Act 1993 these organisations must have in place a child safe policy, meet relevant history obligations and lodge a child safe environments compliance statement.” The legislation also requires policies and procedures to be reviewed and updated on an ongoing basis.
(‘flat rate travel’ and/or upgraded training quoted separately)
2 Hour Making Recruitment Child-Safe Training
About PCA’s 2 Hour Making Recruitment Child-Safe Training
Organisations which have contact with children or employee people to work directly with children have a moral obligation to ensure that the people they recruit as either paid employees or volunteers do not pose a risk to the children they will be having contact with. In some jurisdictions, it’s not just a moral obligation, but a legislated requirement. In some jurisdictions changes to the law have been implemented which put the onus on organisations to prove that they had taken reasonable precautions to ensure the wellbeing and welfare of the children they care for or have contact with.
Knowing this, is your recruitment strategy child-safe?
Have you reviewed your recruitment processes to ensure they’re meeting the National Principles for Child Safe Organisations around recruitment, selection and screening?
Would your recruitment team pick up on ‘red flags’ that a candidate may go on to pose a risk to the health, safety and wellbeing of children?
Could your current recruitment screening practice be summarised as ‘requiring a working with children check’?
If these questions are making you feel uncomfortable or less confident about your recruitment team’s ability to contribute to the prevention of child harm in your organisation, then this training is for you.
PCA provides an in-depth, practrical 2 hour session which covers everything your recruiters should know to be an effective safeguard to prevent potentially inappropriate people from even setting foot in a child environment as a representative of your organisation.
Participants that attend this 2 hour session, designed specifically for the recruitment team, will be exposed to:
Required elements for a recruitment process to be considered ‘child-safe’ and meet legislated requirements in jurisdictions that have them
New and emerging tools and technology to increase the child safeguarding ability of organisations and employers
What child safeguarding ‘red flags’ are and how to spot them
How to probe ‘red flags’ to test the level of risk created by them
Child-safe interviewing techniques, strategies, and how to ask high-value questions
How effective referee checking contributes to keeping children safe, and most importantly
How all of this not only minimises the likelihood of placing children at risk of abuse, but also increases the level of safety and wellbeing afforded to children and young people
What does PCA provide for training?
A trainer will come to you at your workplace or a venue supplied by you (flat rate travel will apply if outside Brisbane)
Training will be delivered during standard business hours
All equipment needed for training OR can use your equipment if available
Relevant handouts and learning materials
Certificates of Attendance for all participants that attend the full training (supplied by email post training)
Allowance for up to 20 participants (additional participants can be accommodated in some circumstances)
Unfortunately, due to the nature of the content, children are not permitted to attend the training with their parents/care givers
What must be provided for PCA to deliver training?
An appropriate venue with access to electricity and a flat wall to project on
A venue which supports break out of small groups and sufficient space for your staff to sit
Access to water and toilets for your and our staff
Access to venue 30 minutes before training is booked to commence and 30 minutes after training completion.
(‘flat rate travel’ and/or upgraded training quoted separately)
National Principles for Child Safe Organisations
5. People working with children and young people are suitable and supported to reflect child safety and wellbeing values in practice
5.1 Recruitment, including advertising, referee checks and staff and volunteer pre-employment screening, emphasises child safety and wellbeing
5.2 Relevant staff and volunteers have current working with children checks or equivalent background checks
QLD - Working with CHildren (Risk Management and Screening) Regulation 2011
S3 Matters to be included in risk management strategies- Act, ss171(1)(b) and 172(b)
The Child and Youth Risk Management Strategy, which is a legal requirement to have and review annually must contain, amongst other things:
- Effective child-focused policies and procedures for recruiting, selecting, training and managing employees and volunteers
- strategies for communicating and supporting training materials for people working with children to be able to identify risks of harm, respond to disclosures and suspicions of harm to children
NSW - Child Safe Standards
5. People working with children and young people are suitable and supported
”Human resource management, through screening, recruitment and ongoing performance review, can play an important role in protecting children from harm.”
“Child-focused human resource practices help screen out people who are unsuitable for working with children, or discourage their application for work. Such practices make sure that child safety is prioritised in advertising, recruitment, employment screening, and the selection and management of all staff and volunteers.”
“All institutions should bring child safe checks and practices into their human resource management, proportional to the risk to children in the institution.”
Vic. - Child Safe Standards
Standard 4: Screening, supervision, training and other human resources practices that reduce the risk of child abuse by new and existing personnel
Organisations are required to have policies and procedures about recruitment, selection and ongoing supervisions of employees and volunteers which seek to prevent inappropriate people from working within the organisation. The Child Safe Standards recommend considering values and attributes of candidates as well as screening candidates via working with children checks, police checks, referee checks and other identity checks.
Tas. - Strengthening Child Safe Organisations
Chapter 4: Reducing the Likelihood of Harm
”A child safe organisation engages only the most suitable people to work with children and has high quality staff, volunteer supervision and professional development.”
”In some organisations pre-employment checks go far beyond looking at a person’s criminal history and are designed to also identify concerning attitudes and beliefs about children.”
WA - Child Safe Organisations Guidelines
Managing staff and volunteers
Policies and practices related to managing staff and volunteers will include:
- various selection techniques for prospective staff and volunteers, such as criminal history checks, confirmation of identity, authentication of qualifications and professional registration, and comprehensive reference checks
(‘flat rate travel’ and/or upgraded training quoted separately)
Need Something Just For You?
FOR ALL CHILD-SERVING AND CHILD-CONTACT ORGANISATIONS
Have you looked through the Product Services and found that nothing is meeting you needs?
Is there something specific that you know you need but isn’t here?
Have you finished an audit against the National Principles for Child Safe Organisations or your own organisation’s child safe principles and need help making improvements?
Does your organisation’s size or structure mean that you need a bespoke solution designed specifically to meet your needs?
Is your organisation recognised as a leader in your sector?
You might be looking for PCA’s Consulting Services page.
PCA’s speciality is working directly with child-serving organisations to develop their Child Safe Framework and Strategy. Typically, we reserve this high-touch, high-value work for early education services and faith-based institutions.
Due to the high-touch nature of this engagement, PCA only takes on a few new clients per year for Consulting Services. But, the clients we take on receive a unique service offering designed exclusively for them. We’ll work with you to identify your organisation’s specific needs. We’ll develop an approach to make sure your needs are addressed in a way which works for you, and ensures we’re meeting the needs of the children and young people that your organisation works with. Together, we’ll create child-safe and child-friendly environments where a child safeguarding culture permeates through every part of your organisation. PCA exists to create child safe organisations.
If this sounds more like what you’re looking for, use the Contact page to arrange an initial discussion with our Principal Consultant or email Brad directly at brad@poyntingconsulting.com.au with the subject line: ‘Consulting Query.’
What's the Difference between a 'child-serving' organisation and a 'child-contact' one?
A ‘Child-serving’ organisation is any organisation which exists to primarily provide services or products to children and young people under the age of 18. Examples include learning institutions (e.g. early education centres, primary and secondary schools, and tutors), youth sports providers (e.g. club and representative sport and training, learn to swim schools, and private coaching), and child entertainers and activity leaders (e.g. children’s party performers, sport-based activity programs/parties, and structured child-focused community initiatives or activities). If in your ordinary work, your staff primarily or exclusively cater their activities to children and young people, you can safely assume that you are a child-serving organisation.
A ‘Child-contact’ organisation is any organisation which as part of their client or customer base, provides services or products to, or engage with, children and young people. People under the age of 18 are not the primary market, but the work that the organisation does brings their staff and volunteers in to contact with children and young people. Examples include health and wellbeing services ( e.g. doctors, dentists, physiotherapists and optometrists), tradespeople that work at locations where young people are (e.g. plumbers, electricians, general maintenance that attend schools, early education centres or sports facilities), and businesses that employ young people (e.g. retail, grocery and service industries which have employees under the age of 18). If in your ordinary work, your staff have contact with people under the age of 18, you can safely assume that you are a child-contact organisation.